Résumés
Résumé
La corruption constitue une grave menace planétaire qui n’épargne aucun pays et dont les effets peuvent inévitablement compromettre l’épanouissement des citoyens. Dans ce contexte, satisfaire les usagers de services publics est une tâche ardue et complexe, singulièrement en Afrique subsaharienne, gangrenée par ce fléau. Toutefois, trouver les mécanismes pour y remédier n’étant pas insurmontable, cette étude examine l’effet médiateur de la participation et le rôle modérateur de la transparence sur le lien corruption-satisfaction de l’usager de services publics dans les communes du Cameroun. Une enquête menée auprès de 856 usagers permet le test des hypothèses par la méthode des équations structurelles. Les résultats montrent que toutes les relations postulées sont vérifiées et que la transparence modère celles-ci. La singularité de cette étude réside dans l’intégration conjointe des attributs « participation » et « transparence » en matière d’évaluation de la satisfaction des usagers victimes de paiements informels, attributs peu pris en compte dans la littérature.
Mots-clés :
- Participation,
- transparence,
- satisfaction,
- corruption,
- équations structurelles
Abstract
Corruption is a serious global threat that spares no country and whose effects can inevitably compromise citizen fulfilment. In this context, satisfying public service users is a difficult and complex task, particularly in sub-Saharan Africa, which is plagued by this scourge. However, since finding mechanisms to remedy this situation is not insurmountable, this study examines the mediating effect of participation and the moderating role of transparency on the link between corruption and public service user satisfaction in Cameroon's municipalities. A survey of 856 users allows to test the hypotheses using structural equation modelling. The results show that all the postulated relationships are verified and that transparency moderates them. The uniqueness of this study lies in the joint integration of the ‘participation’ and ‘transparency’ attributes in assessing the satisfaction of users who are victims of informal payments, which attributes are rarely considered in the literature.
Keywords:
- Participation,
- transparency,
- satisfation,
- corruption,
- structural equations
Parties annexes
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