Résumés
Résumé
La littérature sur les crises permet de mieux comprendre comment les organisations les anticipent, les gèrent et en tirent des leçons. Toutefois, différentes revues récentes montrent le caractère fragmenté des travaux disponibles. La littérature sur les routines organisationnelles (RO) offre des pistes de réponses pour combler partiellement ces lacunes et enrichir en retour l’analyse des dynamiques endogène et exogène des RO en contexte de crise mais elle souffre elle aussi de limites similaires. Cet article propose un modèle dynamique et intégré qui articule ces deux corpus avec les travaux de Weick sur le sensemaking en situation de crise pour permettre une analyse multi-niveaux Individu-Organisation-Environnement. Ce modèle est étayé à travers les résultats d’une enquête qualitative sur la gestion de la crise Covid-19 dans des hôpitaux français.
Mots-clés :
- Crises,
- sensemaking,
- dynamique des routines organisationnelles,
- Covid-19,
- hôpitaux
Abstract
The literature on crises helps to better understand how organizations anticipate, manage, and learn from them. However, various recent reviews highlight the fragmented nature of existing research. The literature on organizational routines (OR) offers potential insights to partially address these gaps while also enriching the analysis of the endogenous and exogenous dynamics of ORs in crisis contexts. However, it also faces similar limitations. This article proposes a dynamic and integrated model that connects these two bodies of literature with Weick’s work on sensemaking in crisis situations to enable a multi-level analysis at the Individual-Organization-Environment levels. This model is supported by the results of a qualitative study on Covid-19 crisis management in French hospitals.
Keywords:
- Crises,
- sensemaking,
- organizational routine dynamics,
- Covid-19,
- hospitals
Resumen
La literatura sobre crisis permite comprender mejor cómo las organizaciones las anticipan, gestionan y aprenden de ellas. Sin embargo, diversas revisiones recientes destacan el carácter fragmentado de los estudios disponibles. La literatura sobre rutinas organizacionales (RO) ofrece posibles respuestas para abordar parcialmente estas brechas y, a su vez, enriquecer el análisis de las dinámicas endógena y exógena de las RO en contextos de crisis. No obstante, también presenta limitaciones similares. Este artículo propone un modelo dinámico e integrado que articula estos dos cuerpos teóricos con los trabajos de Weick sobre el sensemaking en situaciones de crisis, permitiendo un análisis multinivel a nivel Individuo-Organización-Entorno. Este modelo se fundamenta en los resultados de una investigación cualitativa sobre la gestión de la crisis de la Covid-19 en hospitales franceses.
Palabras clave:
- Crisis,
- sensemaking,
- dinámica de las rutinas organizacionales,
- Covid-19,
- hospitales
Parties annexes
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