Résumés
Abstract
Employee orientation and development are essential organizational processes. This paper examines a competency-based new-librarian development program in a legislative library setting, emphasizing program redesign and continuous improvement. The new-librarian development program was originally introduced in 2012 and was revised in 2018 in response to changes in the organization’s structure, the introduction of a revised competency framework and feedback from stakeholders. The new-librarian development program uses recommended practices from the employee development literature as a frame. The process of developing and redesigning the program offers insights into how librarians can develop customized development programs. A copy of the competency profile for research librarians is included in the appendix.
Keywords:
- library staff training,
- employee development,
- new employee orientation
Résumé
L’orientation et le développement des employés constituent des processus organisationnels essentiels. Cet article examine un programme de développement de nouveaux bibliothécaires axé sur les compétences dans une bibliothèque législative en mettant l’accent sur la refonte du programme et sur son amélioration continue. Le programme de développement de nouveaux bibliothécaires a été d’abord lancé en 2012 et a été révisé en 2018 en réponse à des changements dans la structure organisationnelle, à l’introduction d’un cadre conceptuel des compétences révisé et à la rétroaction provenant des parties prenantes. Le programme de développement de nouveaux bibliothécaires s’appuie sur les pratiques recommandées dans la littérature sur le développement des employés. Les processus d’élaboration et de révision du programme offrent un aperçu sur comment les bibliothécaires peuvent créer des programmes de développement personnalisés. Une copie du profil des compétences des bibliothécaires de recherche est incluse en annexe.
Mots-clés :
- formation du personnel des bibliothèques,
- développement des employés,
- orientation des nouveaux employés
Veuillez télécharger l’article en PDF pour le lire.
Télécharger
Parties annexes
Bibliography
- Alonso-García, M., de-Cózar-Macías, Ó. D., & Blazquez-Parra, E. B. (2021). Viability of competencies, skills and knowledge acquired by industrial design students. International Journal of Technology & Design Education, 31(3), 545–563.
- American Association of Law Libraries (AALL). (2022). Body of knowledge [BOK].
- American Library Association (ALA). (2021). ALA’s Core Competences of Librarianship.
- Athey, T. R., & Orth, M. S. (1999). Emerging competency methods for the future. Human Resource Management, 38(3), 215–226.
- Bauer, T. (2016). Manager: Take accountability for onboarding. Workforce Solutions Review, July, 34–35.
- Baxter, P., & Jack, S. (2008). Qualitative case study methodology: Study design and implementation for novice researchers. The Qualitative Report, 13(4), 544–559.
- Canadian Association of Research Libraries (2030). Competencies for librarians in Canadian research libraries. Canadian Association of Research Libraries.
- Cable, D. M., Gino, F., & Staats, B. R. (2013). Reinventing employee onboarding. MIT Sloan Management Review, 54(3), 23–28.
- Caldwell, B. G., & Caldwell, C. (2016). Ten classic onboarding errors – Violations of the HRM-employee relationship. Business and Management Research, 5(4), 47–55.
- Clinefelter, D. (2012). Best practices in online faculty development. Learning House Whitepaper.
- Curry, C., Robbins, S., Schilling, A..,& Tweedy, B. N. (2022). Recruiting, hiring, & onboarding non-MLS liaison librarians: A case study. Library Leadership & Management, 36(1), 1–16.
- Dainty, A., Cheng, M., & Moore, D. (2005). A comparison of the behavioral competencies of client-focused and production-focused project managers in the construction sector. Project Management Journal, 36(1), 39–48.
- Dawn, S. K., & Biswas, S. (2013). Talent management: Designing strategies. Bi-annual Journal of Asian School of Business Management, VI(II), 41–51.
- Delamare le Deist, F., & Winterton, J. (2005). What is competence? Human Resource Development International, 8(1), 27–46.
- Dhawan, A., & Chen, C. J. (2014). Library instruction for first-year students. Reference Services Review, 42(3), 414–432.
- Diekema, A., Gerrity, C., & Mitchell, P. (2019). Information literacy in Utah: a state of the state. Reference Services Review, 47(3), 224–256.
- Draganidis, F., & Mentzas, G. (2006). Competency based management: a review of systems and approaches. Information Management & Computer Security, 14(1), 51–64.
- Dunn, S., & Jasinski, D. (2009). The role of new hire orientation programs. Journal of employment counseling, 46, 115–127.
- Ennis, M.R. (2008). Competency models: A review of the literature and the role of the Employment and Training Administration (ETA).
- Feldmann, L. M., Level, A. V., & Liu, S. (2012). Leadership training and development: an academic library’s findings. Library Management, 34(1/2), 96–104.
- Fierro, F., Andrade, J. M., & Ramírez, E. (2021). Behavioral workplace competencies: Analyzing a competency model for private companies. TEM Journal, 10(2), 777– 788.
- Fraser-Arnott, M. (2016). Competencies for information specialists in emerging roles. Library Management, 38(1), 65–76.
- Fraser-Arnott, M. (2020). Library orientation practices in special libraries. Reference Services Review, 48(4), 525–536.
- Goldman, C., Turnbow, D., Roth, A., Friedman, L., & Heskett, K. (2016). Creating an engaging library orientation. Communications in Information Literacy, 10(1), 81– 98.
- Gordon, S., Lind, C., Hall, K., & Baker, N. (2021). Attaining and assessing the Australian interprofessional learning competencies. Journal of Interprofessional Care, 35(2), 301–309.
- Gruppen, L. D., Mangrulkar, R. S., & Kolars, J. C. (2012). The promise of competencybased education in the health professions for improving global health. Human Resources for Health, 10(43), 1–7.
- Harper, K. J., & Benson, L. S. (2020). Are you ready for board service? Identifying key competencies and discovering your path to the boardroom. Nursing Economics, 38(6), 316–323.
- Herrington, V. J. (1998). Way beyond BI: A look to the future. The Journal of Academic Librarianship, 24(5), 381–386.
- Hirsh, S., Bajjaly, S. T., Villagran, M. A. L., & O’Connor, L. G. (2020). ALISE leadership academy: Developing the next generation of LIS academic leaders. Journal of Education for Library and Information Science, 61(3), 389–396.
- Holton, E.F., III. (1996). New employee development: A review and reconceptualization. Human Resource Development Quarterly, 7(3), 233–252.
- Horváth, V. (2019). Project management competence - definitions, models, standards and practical implications. Vezetéstudomány / Budapest Management Review, 50(11), 2–17.
- Jantti, M., & Greenhalgh, N. (2012). Leadership competencies: a reference point for development and evaluation. Library Management, 33(6/7), 421–428.
- Johansson, R. (2003, September 22–24). Case Study Methodology [Keynote speech]. Methodologies in Housing Research, Stockholm, Sweden.
- Kang, Y., & Ritzhaupt, A. D. (2015). A job announcement analysis of educational technology professional positions: knowledge, skills, and abilities. Journal of Educational Technology Systems, 43(3), 231–256.
- Kim, M., Chai, D. S., Kim, S., & Park, S. (2015). New employee orientation: cases of Korean corporations. Human Resource Development International, 18(5), 481– 498.
- King, V., Roed, J., & Wilson, L. (2018). It’s very different here: practice-based academic staff induction and retention. Journal of Higher Education Policy and Management, 40(5), 470–484.
- Klein, H. J., & Weaver, N. A. (2000). The effectiveness of an organizational-level orientation training program in the socialization of new hires. Personnel Psychology, 53, 47–56.
- Krasman, M. (2015). Three must-have onboarding elements for new and relocated employees. Employment Relations Today, Summer 2015, 9–14.
- Lange, J. (2015). MBA versus MBA challenge: developing an engaging library orientation for incoming students. Ticker: The Academic Business Librarianship Review, 1(1), 16–18.
- Le, B. P. (2019). The big ten academic alliance library directors: A preliminary exploration of managerial and leadership attributes. International Journal of Librarianship, 4(1), 19–37.
- Lei Hsieh, M., & Holden, H. (2010). The effectiveness of a university’s single-session information literacy instruction. Reference Services Review, 38(3), 458–473.
- Lewis, A., Thomas, B., & Bradley, O. (2012) Employee socialisation: A platform for employee engagement? International Journal of Employment Studies, 20(1), 25– 59.
- Ley, T., & Albert, D. (2003). Identifying employee competencies in dynamic work domains: methodological considerations and a case study. Journal of Universal Computer Science, 9(12), 1500–1518.
- Library of Congress (2011). FLICC Competencies for Federal Librarians. The Federal Library and Information Network (FEDLINK).
- Library of Parliament (2022). The Library of Parliament.
- Low, S., Butler-Henderson, K., Nash, R., & Abrams, K. (2019). Leadership development in health information management (HIM): literature review. Leadership in Health Services, 32(4), 569–583.
- Mills, M., & Mitchell, M. (2009). It takes a village to raise a tent: a case study in pitching the academic library to incoming undergraduate students. Partnership: The Canadian Journal of Library and Information Practice and Research, 4(1), 1–16.
- Nankervis, A., Baird, M., Coffey, J., & Shields, J. (2017). Human Resource Management Strategies and Processes (9th ed.). Cengage.
- Nwabueze, A. U., & Anike, A. N. (2016). Mentoring strategies in use for professional development of librarians in south-east federal university libraries. Journal of Applied Information Science and Technology, 9(1), 183–208.
- Parker, C. A. (2009). Leadership development programs for law librarians. Journal of Library Administration, 49(8), 881–885.
- Rhoades, J. G., & Hartsell, A. (2008). Marketing first impressions: academic libraries creating partnerships and connections at new student orientations. Library Philosophy and Practice, 202.
- Rocchetti, R. (2006). Doing it right the first time: Orientation and community building. Employment Relations Today, Winter, 41–47.
- Rollag, K., Parise, S., & Cross, R. (2005). Getting new hires up to speed quickly. MIT Sloan Management Review, 46(2), 35–41.
- Rust, M., & Brown, E. (2018). More than fun and games: changing library perceptions through outreach efforts. JLAMS, 14(1), Article 2.
- Simmons-Welburn, J., & Welburn, W. C. (2003, April 10–13). Organizational entry, sense making, and new professional employees in academic libraries. ACRL Eleventh National Conference, Charlotte, North Carolina.
- Slattery, J. P., Selvarajan, T. T., & Anderson, J. E. (2006). Influences of new employee development practices on temporary employee work-related attitudes. Human Resource Development Quarterly, 17(3), 279–303.
- Smith, D. L. (2013). The role of mentoring in the leadership development of pre-service school librarians. Education Libraries, 36(1), 15–23.
- Snyder, L., & Crane, E. (2016). Developing and implementing an onboarding program for an academic library: Strategies and methods. Library Leadership & Management, 30(3), 1–6.
- Special Libraries Association (SLA). (2003). Competencies for Information Professionals of the 21st Century.
- Swank, J. M., Houseknecht, A., & Liu, R. (2021). Development of the teaching competencies scale. Assessment & Evaluation in Higher Education, 46(3), 483– 493.
- Tabvuma, V., Georgellis, Y., & Lang, T. (2015). Orientation training and job satisfaction: A sector and gender analysis. Human Resource Management, 54(2), 303–321.
- Tellis, W. (1997). Application of a case study methodology. The Qualitative Report, 3(3).
- Tripathi, K., & Agrawal, M. (2014). Competency based management in organizational context: A literature review. Global Journal of Finance and Management. 6(4), 349–356.
- Wanous, J. P., & Reichers, A. E. (2000). New employee orientation programs. Human Resource Management Review, 10(4), 435–451.
- Wei, Y., Wang, F., Pan, Z., Wang, M., Jin, G., Liu, Y., & Lu, X. (2021). Development of a competency model for general practitioners after standardized residency training in China by a modified Delphi method. BMC Family Practice, 22(1), 1–14.
- Witek, D., & Spirito Dalgin, R. (2019). Collaborative information literacy practices to connect theory to practice in rehabilitation counseling students. Collaborative Librarianship, 11(3),167.
- Wong, G. K. Q. (2017). Leadership and leadership development in academic libraries: a review. Library Management, 38(2/3), 153–166.