Hong Kong Students Consider Virtual Reference a Vital Service and It Can Aid in Many Stages of Learning / Tsang, A. L. Y., & Chiu, D. K. W. (2022). Effectiveness of virtual reference services in academic libraries: A qualitative study based on the 5E learning model. The Journal of Academic Librarianship, 48(4), Article 102533. https://doi.org/10.1016/j.acalib.2022.102533 - Kaplan, Samantha J. (Evidence Based Library and Information Practice, 2023)