Uneven Adherence to Professional Guidelines and Potential Ethnic Bias in Service Provision Evidenced in Virtual Reference Service Interactions / Hamer, S. (2021). Colour blind: Investigating the racial bias of virtual reference services in English academic libraries. The Journal of Academic Librarianship, 47(5), 102416. https://doi.org/10.1016/j.acalib.2021.102416 - Goldstein, Scott (Evidence Based Library and Information Practice)