ror.org/03n9mt987
Abstracts
Résumé
Les intervenants de première ligne participent parfois à des relations interorganisationnelles pendant leurs tâches quotidiennes dans l’aide aux sans-abri. Ces praticiens publics et communautaires agissent pour créer, maintenir et interrompre ces liens dans des conditions particulières. Le cas du rôle de liaison de l’Équipe Itinérance permet d’illustrer comment ils procèdent pour tisser leurs relations à Montréal. En adoptant une approche interactionniste et en misant sur leurs perspectives, cet article explore et documente le travail relationnel nécessaire à leur accomplissement. Cela peut éclairer la complexité de leur capacité de coordination et d’organisation qui peut permettre de composer avec celle de l’itinérance.
Mots-clés :
- intervenants de première ligne,
- relations interorganisationnelles,
- partenariat,
- travail relationnel,
- sans-abri
Abstract
Objectives In a context where the rather informal ties between front-line practitioners can be conceived as a weakness to be formalized or a force to rely on, this paper explores and documents their conceptions on how they create, maintain and abandon their ties while helping homeless people.
Methods Its empirical material is drawn from an interpretative case study on the liaison role of the Homeless Team (Équipe Itinérance). This case is based on semi-directed interviews with 35 practitioners (24 front line practitioners and 11 managers) from 13 Montreal organizations in the homeless sector. A thematic content analysis, mainly informed by the theoretical dimensions of relational work, was carried out on this material.
Results Front-line workers report using different ways of creating (knowing each other, personalization, evaluation, organization of tasks and roles), pursuing (organization of tasks and roles, interpersonal reflection, maintenance, reparation) and interrupting (distancing, stopping, gradual withdrawal by an organization of roles and agreements) their ties.
Conclusion Informal ties, allowing for flexibility and feedback, sometimes enable practitioners to carry out their tasks (quality of services, accessibility) while also dealing with the complexity of situations encountered by homeless peoples. The complexity of this relational work often makes it possible to cope with that of homelessness.
Keywords:
- front line practitioners,
- interorganizational relationships,
- partnerships,
- relational work,
- homeless
Appendices
Bibliographie
-
1. Dupuis, A. et Farinas, L. (2009). Le fonctionnement organique du système multiorganisationnel d’aide et de services aux sans-abri de Montréal. Administration publique du Canada, 52(1), 23-49.10.1111/j.1754-7121.2009.00058.x Google Scholar Search this bibliographic reference on Google Scholar
-
2. Fleury, M.-J., Grenier, G., Lesage, A., Ma, N. et Ngui, A.N. (2014). Network Collaboration of Organisations for Homeless Individuals in the Montreal Region. International Journal of Integrated Care, 14(1), URN :NBN :NL :UI :10-1-114770.Google Scholar Search this bibliographic reference on Google Scholar
-
3. Simard, P., Noël, L., Baron, M. et Caron, J. (2003). La collaboration dans la pratique du travail de rue : l’expérience de Rouyn-Noranda. Nouvelles pratiques sociales, 16(2), 142-159.
10.7202/009848ar
Google Scholar
Search this bibliographic reference on Google Scholar
-
4. LeMoine, E. (2016). Service Coordination for Homeless Pregnant Women in Toronto. Dans Nichols, N. et Doberstein, C. (dir.) Exploring Effective Systems Responses to Homelessness (p.132-152). Toronto : The Homeless Hub Press. Disponible à : http://www.homelesshub.ca/systemsresponses.Google Scholar Search this bibliographic reference on Google Scholar
-
5. Grace, M., Coventry, L. et Batterham, D. (2012). The Role of Interagency Collaboration in “Joined-Up” Case Management. Journal of Interprofessional Care, 26(2), 141-149.10.3109/13561820.2011.637646 Google Scholar Search this bibliographic reference on Google Scholar
-
6. Neale, K., Buultjens, J. et Evans, T. (2012). Integrating Service Delivery in a Regional Homelessness Service System. Australian Journal of Social Issues, 47(2), 243-261. 10.1002/j.1839-4655.2012.tb00245.x Google Scholar Search this bibliographic reference on Google Scholar
-
7. Simpson, J. (2015). Police and Homeless Outreach Worker Partnerships : Policing of Homeless Individuals with Mental Illness in Washington, D.C. . Human Organization, 74(2), 125-134.10.17730/0018-7259-74.2.125 Google Scholar Search this bibliographic reference on Google Scholar
-
8. Spencer, W. J. (1993). Making “Suitable Referrals” : Social Workers’ Construction and Use of Informal Referral Networks. Sociological Perspectives, 36(2), 271-285.10.2307/1389246 Google Scholar Search this bibliographic reference on Google Scholar
-
9. Grenier, G., Fleury, M.-J., Imboua, A. et NGui, A. (2013). Portrait et dynamique des organismes desservant les personnes itinérantes ou à risque d’itinérance dans la région de Montréal. Santé mentale au Québec, 38(1), 119-141.10.7202/1019189ar
Google Scholar
Search this bibliographic reference on Google Scholar
-
10. Demers, L., Dupuis, A. et Poirier, M. (2002). L’intégration des services passe-t-elle par des fusions d’établissements ? Santé mentale au Québec, 27(2), 74-92.10.7202/014558ar
Google Scholar
Search this bibliographic reference on Google Scholar
-
11. Strauss, A. (1993). Continual Permutations of Action. New York, NY : Aldine de Gruyter.Google Scholar Search this bibliographic reference on Google Scholar
-
12. Denoncourt, H., Desilets, M., Plante, M.-C., Lapante, J. et Choquet, M. (2000). La pratique outreach auprès des personnes itinérantes souffrant de troubles mentaux graves et persistants : observations, réalités et contraintes. Santé mentale au Québec, 25(2), 178-193.Google Scholar Search this bibliographic reference on Google Scholar
-
13. Godrie, B., Fournier, A. et McAll, C. (2017). Repenser la marginalité sociale. L’accompagnement de personnes dites « marginalisées » par une équipe hors les murs ». Sciences et actions sociales, (7) mis en ligne le 3 mai 2017, URL : http://www.sas-revue.org/index.php/n-conception/40-n-7/varia-n7/107-repenser-lamarginalite-socialeGoogle Scholar Search this bibliographic reference on Google Scholar
-
14. McKeown, T. et Plante, M.-C. (2000). L’équipe Itinérance du CLSC des Faubourgs de Montréal. Dans D. Laberge (dir.). L’Errance urbaine (p.391-402). Éditions MultiMondes : Ste-Foy.Google Scholar Search this bibliographic reference on Google Scholar
-
15. Allen, C. (2003). Joined-Up Working, Welfare Professionalism and the Pursuit of the Pure Relationship : a Critical Encounter with the Sociology of Trust. Housing, Theory and Society, 20(1), 2-14.10.1080/14036090310004559 Google Scholar Search this bibliographic reference on Google Scholar
-
16. Farinas, L. (2016). La coordination interorganisationnelle en pratique : une exploration du travail relationnel de l’Équipe Itinérance et de ses partenaires. (Thèse de doctorat, École nationale d’administration publique, Montréal, Canada). Disponible à : http://www.enap.ca/enap/14376/Theses_a_l%27ENAP.enapGoogle Scholar Search this bibliographic reference on Google Scholar
-
17. Duval, M. et Fontaine, A. (2000). Lorsque des pratiques différentes se heurtent : les relations des travailleurs de rue et les autres intervenants. Nouvelles pratiques sociales, 13(1), 49-67. Google Scholar Search this bibliographic reference on Google Scholar
-
18. Hurtubise, R. et Rose, M.-C. (2016). L’action intersectorielle clinique : l’expérience d’EMRII, une équipe mixte pour les personnes en situation d’itinérance. Dans Nichols, N. et Doberstein, C. (dir.) Exploring Effective Systems Responses to Homelessness (p.53-73). Toronto : The Homeless Hub Press. Disponible à : http://www.homelesshub.ca/systemsresponses.Google Scholar Search this bibliographic reference on Google Scholar
-
19. Rowe, M., Hoge, M.A. et Fisk, D. (1998). Services for Mentally Ill homeless Persons : Street-Level Integration. American Journal of Orthopsychiatry, 68(3), 490-496.10.1037/h0080358 Google Scholar Search this bibliographic reference on Google Scholar
-
20. White, D., Jobin L., Mccann, D. et Morin, P. (2002). Pour sortir des sentiers battus :l’action intersectorielle dans le domaine de la santé mentale. Québec, Canada : Publications du Québec.Google Scholar Search this bibliographic reference on Google Scholar
-
21. Girard, V., Bonin, J.P., Tinland, A., Farnarier, C., Pelletier, J.-F., Delphin, M., Rowe, M. et Simeoni, M. C. (2014). Mental Health Outreach and Street Policing in the Downtown of a Large French City. International Journal of Law and Psychiatry, 37, 376-382.10.1016/j.ijlp.2014.02.008 Google Scholar Search this bibliographic reference on Google Scholar
-
22. Brown, K., Keast, R., Waterhouse, J., Murphy, G. et Mandell, M. (2012). Co-Management to Solve Homelessness : Wicked Solutions for Wicked Problems. Dans V. Pestoff, T. Brandsen et B. Verschuere (dir.). New Public Governance, The Third Sector and Co-Production (p. 211-226). New York, NY et Londres, R.-U. : Routledge.Google Scholar Search this bibliographic reference on Google Scholar
-
23. Alexander, E.R. (1995). How Organisations ActTogether : Interorganizational Coordination in Theory and Practice. Amsterdam, Pays-Bas : Gordon and Breach Publishers.Google Scholar Search this bibliographic reference on Google Scholar
-
24. Rogers, D.L. et Whetten, D.A. (dir.). (1982). Interorganizational Coordination : Theory, Research, and Implementation. Ames : Iowa State University Press.Google Scholar Search this bibliographic reference on Google Scholar
-
25. Lipsky, M. (1980/2010). Street-Level Bureaucracy : Dilemmas of the Individual in Public Services. New York, NY : Russel Sage Foundation.Google Scholar Search this bibliographic reference on Google Scholar
-
26. Maynard-Moody, S. et Musheno, M. (2012). Social Equities and Inequities in Practice. Public Administration Review, 72(Special issue), 16-23.10.1111/j.1540-6210.2012.02633.x Google Scholar Search this bibliographic reference on Google Scholar
-
27. Zelizer, V.A. (2012). How I became a relational economic sociologist and what does that mean ?. Politics & Society, 40(2), 145-174.10.1177/0032329212441591 Google Scholar Search this bibliographic reference on Google Scholar
-
28. Giddens, A. (1987). La constitution de la société : éléments de la théorie de la structuration. Paris : Presses universitaires de France.Google Scholar Search this bibliographic reference on Google Scholar
-
29. Yin, R. K. (1989). Case Study Research. Design and Method (vol. 5). Thousand Oaks, CA : Sage Publications.Google Scholar Search this bibliographic reference on Google Scholar
-
30. Hurtubise, R. et Babin, P.-O. (2010). Les pratiques des équipes itinérance (113 p.). Sherbrooke, Canada : Université de Sherbrooke. Rapport de recherche disponible au www.cremis.ca.Google Scholar Search this bibliographic reference on Google Scholar
-
31. Schwartz-Shea, P. et Yanow, D. (2012). Interpretive Approaches to Research Design : Concepts and Processes. New York, NY : Routledge. Google Scholar Search this bibliographic reference on Google Scholar
-
32. Roy, S. et Hurtubise, R. (dir.). (2007). L’itinérance en questions. Québec, Canada : Presses de l’Université du Québec.Google Scholar Search this bibliographic reference on Google Scholar
-
33. Mol, A. (2008). The Logic of Care : Health and the Problem of Patient Choice. New York, NY : Routledge.Google Scholar Search this bibliographic reference on Google Scholar
-
34. Dujarier, M.-A. (2015). Le management désincarné. Enquête sur les nouveaux cadres du travail. Paris, France : La Découverte.Google Scholar Search this bibliographic reference on Google Scholar
-
35. Cefaï, D. (2015). Outreach Work in Paris : A Moral Ethnography of Social Work and Nursing with Homeless People. Human Studies, 38(1), 137-156.10.1007/s10746-014-9328-y Google Scholar Search this bibliographic reference on Google Scholar
-
36. Jones, C. et Lichtenstein, B. B. (2008). Temporary Interorganizational Projects : How Temporal and Social Embeddedness Enhance Coordination and Manage Uncertainty. Dans S. Cropper et al. (dir.). The Oxford Handbook of Inter-Organizational Relations (p.230-255). Oxford, NY : Oxford University Press.Google Scholar Search this bibliographic reference on Google Scholar