ror.org/05wwfbb42
Abstracts
Résumé
La présente étude jette un éclairage original sur la participation citoyenne en ligne en montrant de façon explicite les règles qui orientent les pratiques gouvernementales en cette matière, à savoir le souci de neutralité et de rigueur méthodologique, la préservation de l’image et de l’unicité du message, la crédibilité du mécanisme et la qualité du contenu. Ces règles bien ancrées dans le fonctionnement administratif de l’État québécois amènent les organismes publics à privilégier une gestion hiérarchique des mécanismes de participation citoyenne et, ainsi, à jouer de prudence avec les médias sociaux, en particulier les forums en ligne. L’étude montre aussi qu’Internet contribue à la consolidation des outils traditionnels de consultation publique au Québec. Enfin, les auteurs proposent quelques pistes pour mieux exploiter le potentiel délibératif et collaboratif des nouvelles plateformes interactives de participation citoyenne.
Mots-clés:
- participation citoyenne,
- Internet,
- médias sociaux,
- délibération,
- collaboration et règles institutionnalisées
Abstract
This study sheds new light on online citizen participation by explicitly showing the rules that guide government practices in this area. These comprise, mainly, a priority for neutrality and methodological rigour, the preservation of the meaning and the uniqueness of the message, the credibility of the mechanism and the quality of the content. Due to these rules, which are well entrenched in the governance of Quebec, public agencies tend to privilege a hierarchical management of citizen participation mechanisms and to therefore exercise caution with regard to social media, especially online forums. The study also shows that the Internet contributes to the consolidation of the traditional tools of public consultation in Quebec. Finally, the authors propose several ways to better exploit the deliberative and collaborative potential of new interactive platforms for citizen participation.
Keywords:
- citizen participation,
- Internet,
- social media,
- deliberation,
- cooperation and institutionalized rules
Appendices
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