Up in the Air: How Airlines Can Improve Performance by Engaging their Employees By Greg J. Bamber, Jody H. Gittell, Thomas A. Kochan and Andrew Von Nordenflycht, Ithaca and London: Cornell University Press, 2009, 224 pp., ISBN 978-0-8014-4747-1. - Gould, Anthony M. (Relations industrielles / Industrial Relations)