Abstracts
Abstract
There is a scarcity of research that documents the use of technology-based educational counseling services specifically targeting students. This study’s aim is to compile and conduct a comprehensive review of the literature on the efficacy of technology in enhancing educational counseling services. Searches were conducted using the Publish or Perish (PoP) method throughout, along with Scopus, Crossref, PubMed, ACA, Web of Science, Springer, Emerald, as well as the Taylor and Francis databases. Data gathering was done in October and November 2023. The evaluation included a total of 19 papers, and the results indicated that technology has been proven to improve educational counseling services, where it is used in mental health that is dominated by MHAs, mobile well-being apps, mHEALTH, SMS, FER, and mindfulness apps. Computer-assisted and CD-ROM tools are used in personal counseling, while CAI is used in providing learning counseling. Social counseling used two technologies: a safety decision-aid smartphone app and a virtual message app. Counseling for learning was used with CAI, MCO, and video modeling. Career counseling employed a mobile-based career counseling app along with career counseling websites. The investigation included the countries of Indonesia, the United States, the United Kingdom, Türkiye (Turkey), the Philippines, and Iran.
Keywords:
- Technology,
- Counseling Services
Appendices
Bibliography
- Abdallah Altarawneh, A. M., & Awwad Alomoush, R. A. (2022). The reality of E-counseling services in the light of Digital learning from the point of View of Teachers in Jordan. Education and Information Technologies, 27(9), 12773–12792. https://doi.org/10.1007/s10639-022-11102-8
- Abdillah, H., Setyosari, P., Lasan, B., & Muslihati, M. (2020). The acceptance of school counselor in the use of ICT during school from home in the Covid-19 era. Journal for the Education of Gifted Young Scientists, 8(4), 1569–1582. https://doi.org/10.17478/jegys.804939
- Akçabozan-Kayabol, N. B., Ozdemir, N. K., Güneri, O. Y., & Korkut-Owen, F. (2022). Integrating video-modeling into counseling skills and techniques course and its impact on counseling self-efficacy. Current Psychology, 41(12), 8287–8299. https://doi.org/10.1007/s12144-021-02434-8
- Aluede, O., & Adubale, A. A. (2020). School-based counsellors’ role as perceived by Nigerian counsellors. Journal of School-Based Counseling Policy and Evaluation, 2(1), 56–62. https://doi.org/https://doi.org/10.25774/ ppbt-6k45
- American Counseling Association. (2014). 2014 ACA Code of Ethics. counseling.org. https://www.counseling.org/docs/default-source/ethics/2014-aca-code-of-ethics.pdf?sfvrsn=fde89426_9
- Baker, D. C., & Bufka, L. F. (2011). Preparing for the telehealth world: Navigating legal, regulatory, reimbursement, and ethical issues in an electronic age. Professional Psychology: Research and Practice, 42(6), 405–411. https://doi.org/10.1037/a0025037
- Baker, K. D., & Ray, M. (2011). Online counseling: The good, the bad, and the possibilities. Counselling Psychology Quarterly, 24(4), 341–346. https://doi.org/10.1080/09515070.2011.632875
- Barak, A., & Grohol, J. M. (2011). Current and Future Trends in Internet-Supported Mental Health Interventions. Journal of Technology in Human Services, 29(3), 155–196. https://doi.org/10.1080/15228835.2011.616939
- Barnett, J. E. (2005). Online counseling. The Counseling Psychologist, 33(6), 872–880. https://doi.org/10.1177/0011000005279961
- Beidoğlu, M., Dinçyürek, S., & Akıntuğ, Y. (2015). The opinions of school counselors on the use of information and communication technologies in school counseling practices: North Cyprus schools. Computers in Human Behavior, 52, 466–471. https://doi.org/10.1016/j.chb.2015.06.022
- Broglia, E., Millings, A., & Barkham, M. (2017). Comparing counselling alone versus counselling supplemented with guided use of a well-being app for university students experiencing anxiety or depression (CASELOAD): Protocol for a feasibility trial. Pilot and Feasibility Studies, 3(1), 3. https://doi.org/10.1186/s40814-016-0119-2
- Broglia, E., Millings, A., & Barkham, M. (2019). Counseling With Guided Use of a Mobile Well-Being App for Students Experiencing Anxiety or Depression: Clinical Outcomes of a Feasibility Trial Embedded in a Student Counseling Service. JMIR MHealth and UHealth, 7(8), e14318. https://doi.org/10.2196/14318
- Carey, K. B., Carey, M. P., Henson, J. M., Maisto, S. A., & DeMartini, K. S. (2011). Brief alcohol interventions for mandated college students: comparison of face‐to‐face counseling and computer‐delivered interventions. Addiction, 106(3), 528–537. https://doi.org/10.1111/j.1360-0443.2010.03193.x
- Carpenter, J. P., & Krutka, D. G. (2015). Engagement through microblogging: educator professional development via Twitter. Professional Development in Education, 41(4), 707–728. https://doi.org/10.1080/19415257.2014.939294
- Cohen, D. A., Boyer, B. P., Stevens, L., McCormick, K., Morpeth, E., Caporale-Berkowitz, N. A., Brownson, C., & Strakowski, S. M. (2023). Do mobile mental health applications increase access to university mental health supports? Lessons learned during the COVID-19 pandemic. Journal of Technology in Human Services, 1–21. https://doi.org/10.1080/15228835.2023.2258513
- Council for Accreditation of Counseling and Related Educational Programs (CACREP). (2016). 2016 CACREP Standards. https://www.cacrep.org/for-programs/2016-cacrep-standards/
- de la Varre, C., Keane, J., & Irvin, M. J. (2010). Enhancing online distance education in small rural US schools: A hybrid, learner-centred model. ALT-J, 18(3), 193–205. https://doi.org/10.1080/09687769.2010.529109
- Dores, A. R., Geraldo, A., Carvalho, I. P., & Barbosa, F. (2020). The use of new digital information and communication technologies in psychological counseling during the COVID-19 pandemic. International Journal of Environmental Research and Public Health, 17(20), 7663. https://doi.org/10.3390/ijerph17207663
- East, M. L., Havard, B., & Hastings, N. B. (2016). Mental health mobile apps’ instruction: Technology adoption theories applied in a mixed methods study of counseling faculty. Journal of Technology in Human Services, 34(4), 301–325. https://doi.org/10.1080/15228835.2016.1233842
- Fahyuni, E. F., Taurusta, C., Hariastuti, R. T., & Arifin, M. B. U. B. (2022). Improving students learning strategy through mobile counselling online application. Journal of Educational and Social Research, 12(5), 185. https://doi.org/10.36941/jesr-2022-0133
- Feijt, M. A., de Kort, Y. A., Bongers, I. M., & IJsselsteijn, W. A. (2018). Perceived drivers and barriers to the adoption of emental health by psychologists: The construction of the levels of adoption of emental health model. Journal of Medical Internet Research, 20(4), e153. https://doi.org/10.2196/jmir.9485
- Gom-os, D. F. K., & Yong, K. Y. (2022). An empirical study on the use of a facial emotion recognition system in guidance counseling utilizing the technology acceptance model and the general comfort questionnaire. Applied Computing and Informatics. https://doi.org/10.1108/ACI-06-2022-0154
- Gorard, S. (2014). A proposal for judging the trustworthiness of research findings. Radical Statistics, 110, 47–59. https://dro.dur.ac.uk/13797/
- Hambali, I. (2019). Does virtual counselling service media influence high school students’ social commitment? International Journal of Innovation, Creativity and Change, 6(10), 27–40. https://www.ijicc.net/images/vol6iss10/61003_Hambali_2019_E_R.pdf
- Hayden, L., Poynton, T., & Sabella, R. (2008). School counselors’ use of technology with in the ASCA national model’s delivery system. Journal of Technology in Counseling, 5. https://www.researchgate.net/publication/287417135_School_counselors’_use_of_technology_with_in_the_ASCA_national_model’s_delivery_system
- Hernawati, L., Sugiarto, D., Purwanto, E., & Awalya, A. (2018). The effectiveness of cyber counseling service to enhance student performance in statistics. Proceedings of the International Conference on Science and Education and Technology 2018 (ISET 2018). https://doi.org/10.2991/iset-18.2018.63
- Hidayat, D. R., Kustandi, C., & Prabowo, A. S. (2022). Developing mobile-based career counselling applications: A tool for assisting high school students on career decisions making. International Journal on Advanced Science, Engineering and Information Technology, 12(3), 1182. https://doi.org/10.18517/ijaseit.12.3.15255
- Holmes, C., Kozlowski, K. A., & Jernigan, D. M. (2019). A pilot survey of the integration of technology into counseling practice. The Journal of Counseling Research and Practice (JCRP), 4(1), 102-118). https://egrove.olemiss.edu/cgi/viewcontent.cgi?article=1014&context=jcrp
- Irwan, Ambiyar, Gustientiedina, Hajjah, A., & Desnelita, E. (2020). Framework e-counseling system career for counselor and students using certainty factor method. International Journal of Scientific & Technology Research, 9(2), 1158–1161. https://www.ijstr.org/paper-references.php?ref=IJSTR-0120-29154
- Krist, A. H. (2011). A vision for patient-centered health information systems. JAMA, 305(3), 300. https://doi.org/10.1001/jama.2010.2011
- Lattie, E. G., Adkins, E. C., Winquist, N., Stiles-Shields, C., Wafford, Q. E., & Graham, A. K. (2019). Digital mental health interventions for depression, anxiety, and enhancement of psychological well-being among college students: Systematic review. Journal of Medical Internet Research, 21(7), e12869. https://doi.org/10.2196/12869
- Layne, C. M., & Hohenshil, T. H. (2005). High tech counseling: Revisited. Journal of Counseling & Development, 83(2), 222–226. https://doi.org/10.1002/j.1556-6678.2005.tb00599.x
- Levin, M. E., Hicks, E. T., & Krafft, J. (2022). Pilot evaluation of the stop, breathe & think mindfulness app for student clients on a college counseling center waitlist. Journal of American College Health, 70(1), 165–173. https://doi.org/10.1080/07448481.2020.1728281
- Liberati, A., Altman, D. G., Tetzlaff, J., Mulrow, C., Gøtzsche, P. C., Ioannidis, J. P. A., Clarke, M., Devereaux, P. J., Kleijnen, J., & Moher, D. (2009). The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate health care interventions: explanation and elaboration. Journal of Clinical Epidemiology, 62(10), e1–e34. https://doi.org/10.1016/j.jclinepi.2009.06.006
- Lindsay, M., Messing, J. T., Thaller, J., Baldwin, A., Clough, A., Bloom, T., Eden, K. B., & Glass, N. (2013). Survivor feedback on a safety decision aid smartphone application for college-age women in abusive relationships. Journal of Technology in Human Services, 31(4), 368–388. https://doi.org/10.1080/15228835.2013.861784
- Mallen, M. J., Vogel, D. L., Rochlen, A. B., & Day, S. X. (2005). Online counseling reviewing the literature from a counseling psychology framework. The Counseling Psychologist, 33(6), 819–871. https://doi.org/10.1177/0011000005278624
- Marks, I. M., Cavanagh, K., & Gega, L. (2007). Hands-on help: Computer-aided psychotherapy. Psychology Press: Tylor and Francis Group. https://doi.org/10.4324/9780203962152
- Mason, E. C. M., Griffith, C., & Belser, C. T. (2018). School counselors’ use of technology for program management. Professional School Counseling, 22(1), 2156759X1987079. https://doi.org/10.1177/2156759X19870794
- McBain, R. K., Schuler, M. S., Qureshi, N., Matthews, S., Kofner, A., Breslau, J., & Cantor, J. H. (2023). Expansion of telehealth availability for mental health care after state-level policy changes from 2019 to 2022. JAMA Network Open, 6(6), e2318045. https://doi.org/10.1001/jamanetworkopen.2023.18045
- McKenna, K. Y. A., & Bargh, J. A. (2000). Plan 9 from cyberspace: The implications of the internet for personality and social psychology. Personality and Social Psychology Review, 4(1), 57–75. https://doi.org/10.1207/S15327957PSPR0401_6
- Minister of Education and Culture of the Republic of Indonesia (2014). Minister of Education and Culture of the Republic of Indonesia 111, Pub. L. No. 111. https://jdih.kemdikbud.go.id/arsip/Permendikbud Nomor 111 Tahun 2014.pdf
- Muhammad, R., & Patriana. (2021). Analisis implementasi permendikbud nomor 111 tahun 2014 Tentang Bimbingan Dan Konseling. Edukatif, 7(1), 53–65. https://doi.org/https://doi.org/10.37567/jie.v7i1.518
- National Board for Certified Counselors (NBCC). (2016). NBCC policy regarding the provision of distance professional services. https://www.renewedvisiontraining.com/wp-content/uploads/2021/07/NBCCPolicyRegardingPracticeofDistanceCounselingBoard.pdf
- Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. BMJ, n71. https://doi.org/10.1136/bmj.n71
- Page, M. J., Moher, D., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … McKenzie, J. E. (2021). PRISMA 2020 explanation and elaboration: Updated guidance and exemplars for reporting systematic reviews. BMJ, n160. https://doi.org/10.1136/bmj.n160
- Pincus, R., Hannor-Walker, T., Wright, L., & Justice, J. (2020). COVID-19’s Effect on students: How school counselors rise to the rescue. NASSP Bulletin, 104(4), 241–256. https://doi.org/10.1177/0192636520975866
- Pollock, A., & Berge, E. (2018). How to do a systematic review. International Journal of Stroke, 13(2), 138–156. https://doi.org/10.1177/1747493017743796
- Pordelan, N., & Hosseinian, S. (2021). Online career counseling success: the role of hardiness and psychological capital. International Journal for Educational and Vocational Guidance, 21(3), 531–549. https://doi.org/10.1007/s10775-020-09452-1
- Prokhorov, A. V., Yost, T., Mullin-Jones, M., de Moor, C., Ford, K. H., Marani, S., Kilfoy, B. A., Hein, J. P., Hudmon, K. S., & Emmons, K. M. (2008). “Look At Your Health”: Outcomes associated with a computer-assisted smoking cessation counseling intervention for community college students. Addictive Behaviors, 33(6), 757–771. https://doi.org/10.1016/j.addbeh.2007.12.005
- Puhy, C. E., Litke, S. G., Silverstein, M. J., Kiely, J. R., Pardes, A., McGeoch, E., & Daly, B. P. (2021). Counselor and student perceptions of an mHealth technology platform used in a school counseling setting. Psychology in the Schools, 58(7), 1284–1298. https://doi.org/10.1002/pits.22541
- Puri, R., Bell, C., & Evers, W. D. (2010). Dietetics students’ ability to choose appropriate communication and counseling methods is improved by teaching behavior-change strategies in computer-assisted instruction. Journal of the American Dietetic Association, 110(6), 892–897. https://doi.org/10.1016/j.jada.2010.03.022
- Quigley, J. L., Schmuldt, L., Todd, S., & Bender, S. (2022). Do something different as an intervention for perceived stress reduction in graduate counseling students. Journal of Technology in Human Services, 40(1), 1–24. https://doi.org/10.1080/15228835.2021.1904324
- Rahiem, M. D. H. (2020). The emergency remote learning experience of university students in Indonesia amidst the COVID-19 crisis. International Journal of Learning, Teaching and Educational Research, 19(6), 1–26. https://doi.org/10.26803/ijlter.19.6.1
- Reyes-Portillo, J. A., Rette, D. N., Weeks, C., Singh, T., Mahmud, F., Tineo, P., Kline, E. A., Bixter, M. T., & Masia Warner, C. (2022). Online mental health treatment use among college students at-risk for suicide. Journal of Technology in Human Services, 40(4), 339–356. https://doi.org/10.1080/15228835.2022.2130503
- Richards, D., & Viganó, N. (2013). Online Counseling: A narrative and critical review of the literature. Journal of Clinical Psychology, 69(9), 994–1011. https://doi.org/10.1002/jclp.21974
- Ritterband, L. M., Gonder-Frederick, L. A., Cox, D. J., Clifton, A. D., West, R. W., & Borowitz, S. M. (2003). Internet interventions: In review, in use, and into the future. Professional Psychology: Research and Practice, 34(5), 527–534. https://doi.org/10.1037/0735-7028.34.5.527
- Rockinson-Szapkiw, A. J., Pritchard, T., McComb-Beverage, S., & Schellenberg, R. (2013). Promoting professional identity: A within group comparison of wiki-based and traditional assignments on school counselling students’ learning, sense of community and computer anxiety. British Journal of Guidance & Counselling, 41(5), 559–572. https://doi.org/10.1080/03069885.2013.773958
- Skinner, A., & Zack, J. S. (2004). Counseling and the internet. American Behavioral Scientist, 48(4), 434–446. https://doi.org/10.1177/0002764204270280
- Sloan, D. M., Gallagher, M. W., Feinstein, B. A., Lee, D. J., & Pruneau, G. M. (2011). Efficacy of telehealth treatments for posttraumatic stress-related symptoms: A meta-analysis. Cognitive Behaviour Therapy, 40(2), 111–125. https://doi.org/10.1080/16506073.2010.550058
- Steele, T., Nuckols, G., & Stone, C. (2010). Technology trends in school counseling. Journal of School Counseling, 8(10), 1–30. https://eric.ed.gov/?id=EJ1251792
- Venne, V., & Doerr, M. (2018). Introduction to the “Technology in Practice” special issue. Journal of Genetic Counseling, 27(2), 317–319. https://doi.org/10.1007/s10897-018-0237-5
- Watts, A. G. (2002). The role of information and communication technologies iniIntegrated career information and guidance systems: A policy perspective. International Journal for Educational and Vocational Guidance, 2(3), 139–155. https://doi.org/10.1023/A:1020669832743
- Woo, H., Bang, N. M., Lee, J., & Berghuis, K. (2020). A meta-analysis of the counseling literature on technology-assisted distance supervision. International Journal for the Advancement of Counselling, 42(4), 424–438. https://doi.org/10.1007/s10447-020-09410-0
- Woo, H., Dondanville, A., Jang, H., Na, G., & Jang, Y. (2020a). A content analysis of the counseling literature on technology integration: American Counseling Association (ACA) Counseling Journals between 2000 and 2018. International Journal for the Advancement of Counselling, 42(3), 319–333. https://doi.org/10.1007/s10447-020-09406-w
- Woo, H., Dondanville, A., Jang, H., Na, G., & Jang, Y. (2020b). A content analysis of the counseling literature on technology integration: American Counseling Association (ACA) Counseling Journals between 2000 and 2018. International Journal for the Advancement of Counselling, 42(3), 319–333. https://doi.org/10.1007/s10447-020-09406-w