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Evidence Summaries

Improving Chat Reference Referrals Through Enhanced Communication, Empathetic Protocols, and Evidence Based Training PracticesSaulnier Lange, J., Johnson, C., & Martin, P. (2024). Service, interrupted: Analyzing chat reference referrals. The Reference Librarian, 65(1–2), 34–58. https://doi.org/10.1080/02763877.2024.2304360[Record]

  • Lisa Shamchuk ORCID logo

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Appendices