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- MLA
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Shamchuk, Lisa. "Improving Chat Reference Referrals Through Enhanced Communication, Empathetic Protocols, and Evidence Based Training Practices / Saulnier Lange, J., Johnson, C., & Martin, P. (2024). Service, interrupted: Analyzing chat reference referrals. The Reference Librarian, 65(1–2), 34–58. https://doi.org/10.1080/02763877.2024.2304360." Evidence Based Library and Information Practice, volume 21, number 1, 2026, p. 203–205. https://doi.org/10.18438/eblip30912
- APA
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Shamchuk, L. (2026). Review of [Improving Chat Reference Referrals Through Enhanced Communication, Empathetic Protocols, and Evidence Based Training Practices / Saulnier Lange, J., Johnson, C., & Martin, P. (2024). Service, interrupted: Analyzing chat reference referrals. The Reference Librarian, 65(1–2), 34–58. https://doi.org/10.1080/02763877.2024.2304360]. Evidence Based Library and Information Practice, 21(1), 203–205. https://doi.org/10.18438/eblip30912
- Chicago
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Shamchuk, Lisa "Improving Chat Reference Referrals Through Enhanced Communication, Empathetic Protocols, and Evidence Based Training Practices / Saulnier Lange, J., Johnson, C., & Martin, P. (2024). Service, interrupted: Analyzing chat reference referrals. The Reference Librarian, 65(1–2), 34–58. https://doi.org/10.1080/02763877.2024.2304360". Evidence Based Library and Information Practice 21, no. 1 (2026) : 203–205. https://doi.org/10.18438/eblip30912
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