Discrepancies Found in Librarian and Patron Perceptions of Successful Virtual Chat Interactions / Owens, E., & Brooks, K. (2025). Comparison of librarian and patron ratings of synchronous chat interactions. College & Research Libraries, 86(4), 567–585. https://doi.org/10.5860/crl.86.4.567

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Discrepancies Found in Librarian and Patron Perceptions of Successful Virtual Chat InteractionsOwens, E., & Brooks, K. (2025). Comparison of librarian and patron ratings of synchronous chat interactions. College & Research Libraries, 86(4), 567–585. https://doi.org/10.5860/crl.86.4.567[Record]

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Julia Hayes 0009-0000-7546-0456
University of Toronto Libraries, Toronto, Ontario, Canada
je.hayes@utoronto.ca

Online publication: March 30, 2026

This article is a review of another work such as a book or a film. The original work discussed here is not available on this platform.

Volume 21, Number 1, 2026, p. 194–196