Academic Libraries Can Develop AI Chatbots for Virtual Reference Services with Minimal Technical Knowledge and Limited Resources / Rodriguez, S., & Mune, C. (2022). Uncoding library chatbots: Deploying a new virtual reference tool at the San Jose State University Library. Reference Services Review, 50(3), 392-405. https://doi.org/10.1108/RSR-05-2022-0020 - Chase, Matthew (Evidence Based Library and Information Practice, 2024)