A Case Study on How Reference Staffing and Visibility Models Impact Patron Behaviors / Holm, C.E. & Kantor, S. (2021). Reference is not dead: A case study of patron habits and library staffing models. Portal: Libraries and the Academy, 21(2), 299–316. https://doi.org/10.1353/pla.2021.0017 - Bridgeman, Matthew (Evidence Based Library and Information Practice)