User-Focused Values of Empathy, Empowerment, and Communication Are Unheralded in Previous Conceptualizations of Reference and Information Services / VanScoy, Amy. (2021). Using Q methodology to understand conflicting conceptualizations of reference and information service. Library and Information Science Research, 43(1), 101107. https://doi.org/10.1016/j.lisr.2021.101107 - Patterson, Jordan (Evidence Based Library and Information Practice)