“Just-in-Time” Unmediated Document Delivery Service Provides Fast Delivery, Helps Identify Collection Gaps, but Incurs Extra Costs / Chan, E. K., Mune, C., Wang, Y., & Kendall, S. L. (2016). Three years of unmediated document delivery: An analysis and consideration of collection development priorities. Medical Reference Services Quarterly, 35(1), 42-51. Retrieved from: http://dx.doi.org/10.1080/02763869.2016.1117288 - MacDonald, Heather (Evidence Based Library and Information Practice, 2017)