Implementation of Proactive Chat Increases Number and Complexity of Reference Questions / Maloney, K., & Kemp, J. H. (2015). Changes in reference question complexity following the implementation of a proactive chat system: Implications for practice. College & Research Libraries, 76(7), 959-974. http://dx.doi.org/10.5860/crl.76.7.959

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Implementation of Proactive Chat Increases Number and Complexity of Reference QuestionsMaloney, K., & Kemp, J. H. (2015). Changes in reference question complexity following the implementation of a proactive chat system: Implications for practice. College & Research Libraries, 76(7), 959-974. http://dx.doi.org/10.5860/crl.76.7.959[Record]

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Sue F. Phelps
Washington State University Vancouver Library
asphelps@vancouver.wsu.edu

Online publication: Aug. 23, 2023

This article is a review of another work such as a book or a film. The original work discussed here is not available on this platform.

Volume 12, Number 2, 2017, p. 172–174